At Hive Store, we strive to ensure our customers are completely satisfied with their purchases. However, if you are not fully satisfied with your order, our refund policy provides guidelines for returning products purchased through third-party platforms such as Meesho and Amazon.
1. General Refund Eligibility
- Products must be returned within 7 days of receiving the order.
- The product must be in its original packaging and condition, with all tags and labels attached.
- Refunds will only be issued if the product is found to be defective, damaged, or not as described.
2. Return Process
To initiate a return, please follow these steps:
For purchases made on Meesho:
- Log into your Meesho account and navigate to the “Orders” section.
- Select the order you wish to return and follow the prompts for initiating a return.
- Ensure to package the product securely to avoid damage during transit.
For purchases made on Amazon:
- Log into your Amazon account and go to “Your Orders.”
- Locate the item you want to return and click on “Return or Replace Items.”
- Follow the instructions provided to complete your return request.
3. Refund Process
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed through the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank’s processing times.
4. Non-Refundable Items
The following items are non-refundable:
- Products that have been used or altered.
- Items returned without original packaging.
- Products purchased on clearance or as a final sale.
5. Exchange Policy
Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
6. Contact Us
If you have any questions regarding our refund policy or need assistance with your return, please contact our customer service team:
- Email: support@hivestore.in